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eCommerce

Most eCommerce advice is written for a market that takes card payments, ships next day and rarely sees a return. India is not that market. The writing here starts from what actually happens: a large share of orders arriving cash on delivery, UPI changing the maths on an abandoned cart, and returns that eat a category's margin before anyone notices. Alongside that sit the platform decisions every growing brand faces once — Shopify Plus or a custom build, when headless commerce earns its cost and when it is an expensive mistake, and what it really takes to leave a marketplace and own the customer relationship. Written for founders and operators who have to live with the decision afterwards.

Written by the people building it
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Latest writing.

Commerce, conversion, product and design, written by the people doing the work.

Quick commerce and ONDC: what a D2C brand should actually do
eCommerce

Quick commerce and ONDC: what a D2C brand should actually do

Which categories quick commerce actually works for, what listing costs, the cannibalisation test nobody runs, a realistic view of ONDC, and the channel map that holds…

20 Aug 202612 min read
COD, UPI and returns: Indian D2C economics that actually work
eCommerce

COD, UPI and returns: Indian D2C economics that actually work

What a refused COD parcel really costs, the five numbers to measure, nine levers for prepaid share and RTO in the order we would pull them,…

16 Aug 202612 min read
Shopify Plus versus a custom build: how to decide
eCommerce

Shopify Plus vs a custom build: how to actually decide

What an enterprise commerce plan actually buys, the three boundaries where it stops, the four questions that decide a custom build, and the middle option that…

11 Aug 202612 min read
Headless commerce: when it is worth it and when it is an expensive mistake
eCommerce

Headless commerce: when it is worth it, when it is an expensive mistake

The honest threshold for headless commerce: the three reasons that justify it, the five-question test, what you take on that used to be included, and the…

8 Aug 202612 min read
Amazon to D2C: what it takes to own the customer
eCommerce

Amazon to D2C: what it takes to own the customer

The honest arithmetic of moving from Amazon to direct: what the fee was actually buying, the four capabilities you take on, why day one is silent,…

4 Aug 202612 min read
Shopify vs WooCommerce for brands doing $500k or more
eCommerce

Shopify vs WooCommerce for brands doing $500k+

A Shopify vs WooCommerce comparison written for stores at scale: checkout control, the cost curve, who maintains it, dependency shape, and the five claims that do…

31 Jul 202613 min read
Selling a heavily regulated product online: six gatekeepers, each with a policy stricter than the law
eCommerce

Selling a heavily regulated product online: what actually stops you

Payment processor redundancy, state-level restriction as a data model, what you cannot say in product copy, and why acquisition inverts when you cannot buy traffic.

26 Jul 202612 min read
What eCommerce website development costs in India
eCommerce

What eCommerce website development costs in India

eCommerce website development cost in India, explained by scope rather than price: catalogue complexity, integrations, migration load and the bill that starts at launch.

5 Jun 20269 min read
What Shopify website development costs
eCommerce

What Shopify website development costs, and what drives the number

Shopify website development cost by scope: adapted theme versus a build from scratch, the apps that add up, and what a migration puts on top.

13 May 20268 min read
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